Guarantees & Warranties
We stand behind every fence, gate, and deck we install with comprehensive guarantees and warranties
Composite Fencing & Gates
All composite fencing and gates come with a comprehensive 25-year manufacturer's warranty against rotting, warping, and fading.
Wooden Fencing, Gates & Decking
Wooden products covered for 12 months against installation defects and material faults. Requires regular maintenance to preserve condition.
Workmanship Guarantee
All installations backed by our 12-month workmanship guarantee. Covers installation quality, post stability, and panel fitting.
IMPORTANT: Report Issues Immediately
All warranty claims must be reported as soon as the issue is discovered. Warranties cover genuine faults only.
- ✗You cannot claim for a replacement gate after 1 year of normal use
- ✗Delayed reporting of issues may void warranty coverage
- ✓Immediate reporting of installation defects or material faults will be assessed fairly
- ✓Contact us within 7 days of discovering any issue for fastest resolution
What's Covered
Comprehensive protection for your investment, from materials to installation
Composite Warranty Coverage
- 25-year material warranty
- Colour fading protection
- Manufacturing defects
- Structural integrity
- No rot or decay
Wooden Products Coverage
- 12-month workmanship
- Installation defects
- Material faults (genuine only)
- Requires regular maintenance
- Report issues within 7 days
Workmanship Guarantee
- 12-month all installations
- Post stability covered
- Panel fitting guaranteed
- Immediate issue reporting required
- Genuine faults only
Making a Warranty Claim
Simple, straightforward process with fast resolution
Contact Us
Call 07516 651616 or email with photos of the issue
Assessment
We'll review and schedule a site visit if needed
Resolution
We repair or replace at no cost during warranty period
Follow-Up
We check back to ensure you're completely satisfied
Terms & Conditions
Clear, transparent warranty guidelines
What's NOT Covered
- Extreme weather damage (storms, floods)
- Accidental damage or vandalism
- Normal wear and tear
- Issues not reported immediately
- Claims for replacements after extended use
- Lack of maintenance (wooden products)
- Third-party modifications
Important Notes
- Report all issues within 7 days of discovery
- Warranty covers genuine faults only
- Proof of installation required
- Wooden products require regular treatment
- Original purchaser only - non-transferable
- Inspection required before claim approval
Protected Every
Step of the Way
Get started with confidence knowing your investment is fully guaranteed with industry-leading warranties